Introduction
At Prizelio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or use our services. By accessing our site or using our services, you agree to the practices described in this policy.
Data We Collect
We collect different types of information to provide and improve our services to you. This includes:
- Personal identification information: name, email address, phone number, and postal address when you voluntarily provide them through forms or booking requests.
- Vehicle information: make, model, year, and license plate number when you schedule a diagnostic service.
- Technical data: IP address, browser type, device identifiers, and pages visited when you browse our website.
- Communication records: any messages, feedback, or correspondence you send to us.
How We Use Your Data
The information we collect is used solely for the following purposes:
- To provide and manage the services you request, including scheduling, diagnostics, and support.
- To process payments and send service-related notifications.
- To improve our website functionality, user experience, and service quality.
- To comply with legal obligations, including tax and safety regulations.
- To send promotional materials only if you have given explicit consent, which you may withdraw at any time.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- With trusted service providers who assist us in operating our website and delivering our services (e.g., cloud hosting, payment gateways), under strict confidentiality agreements.
- When required by law, regulation, or legal process, such as a court order or government request.
- With your explicit consent in particular cases.
Your Rights
Under the GDPR (General Data Protection Regulation) and applicable New Zealand privacy laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data when it is no longer necessary.
- Object to processing based on legitimate interests or direct marketing.
- Request portability of your data in a machine-readable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Contact Us
If you have questions about this Privacy Policy or wish to submit a request, please reach out to us at our main office: 15 Maurice Paykel Place, East Tamaki, Auckland 2013, New Zealand, or via email at prizelio@gmail.com.